papawebaLegal
Refund Policy
When you get your money back, when you get a replacement code, and when neither applies. Written so you can check your case in under a minute.
01The short version
If the code does not work and you have not used it, you get a replacement or your money back. If the code works and you simply changed your mind after seeing it, you do not — the same rule that applies to a gift card at any till.
02Why digital codes are treated differently
A gift card code has no serial state we can reset. Once it is revealed to you, it can be redeemed immediately and we cannot verify that you have not used it or passed it on. For that reason, and in line with the consumer-law exception for digital content supplied immediately with the buyer’s express consent, revealed codes are final sale.
At checkout you confirm that you want immediate delivery and that you accept losing the standard withdrawal period once the code is sent. Until that moment, you can cancel freely.
03Cases we refund in full
| Situation | What you get | Timeline |
|---|---|---|
| The code was never delivered | Full refund, or delivery of the code if you prefer to wait | Refund issued within 2 business days of you telling us |
| The code is faulty — already redeemed, invalid, or rejected by the platform, and unused by you | Replacement code first; a full refund if we cannot replace it within 3 business days | Investigation starts the same day; resolution within 5 business days |
| We delivered the wrong item — wrong brand, region or denomination against your order | Correct code, or a full refund if you prefer | Within 2 business days |
| You were charged twice for one order | The duplicate charge refunded in full | Within 2 business days of confirming it |
| You cancelled before delivery | Full refund, no questions | Within 2 business days |
| We missed the delivery window we quoted you | Your choice: keep waiting, or cancel for a full refund | Refund within 2 business days of your request |
04Cases we cannot refund
- The code was redeemed. Once the balance is on an account, the value has been delivered. Check the region before you redeem.
- Wrong region chosen by you. The region is shown on the product page, at checkout and in the delivery email. A US code that fails on a Turkish account is not a faulty code. Ask us first if you are unsure — we would much rather answer than refuse a refund later.
- Change of mind after the code was revealed.
- The platform banned or restricted your account, or changed its own redemption rules after delivery. That is between you and that platform.
- The code was shared, published, or given away and used by someone else.
- You mistyped your delivery email and the code was redeemed by whoever received it. Tell us immediately and we will try to block it — but once redeemed, it is gone.
05How to request a refund or replacement
- Write to [email protected], message @papaweba_support on Telegram, or use the contact form.
- Include your order number and the email address used at checkout.
- For a faulty code, add a screenshot of the exact error shown by the platform, and the date and time you tried to redeem it.
- Do not attempt to redeem the code again while the case is open — a second attempt can mark it as used.
We acknowledge every request within 24 hours. Claims must be raised within 30 days of delivery; after that the distributor will no longer investigate the code for us, and neither can we.
06How refunds are paid
Refunds go back to the original payment method — we cannot send them anywhere else, including to a different card or a different person. Once we issue a refund, it appears within 5–10 business days depending on your bank; the delay after that point is on their side, not ours. Crypto payments are refunded in the same asset, at the amount received, to an address you confirm.
We do not charge a restocking or processing fee on any refund.
07Chargebacks
If something is wrong, tell us first. We resolve almost every case within two business days, which is faster than any chargeback. Opening a chargeback instead of contacting us means we freeze the account and any pending orders until the bank case closes. Chargebacks filed on delivered, redeemed codes are disputed with the delivery evidence we keep.
08Your statutory rights
This policy sits alongside your statutory consumer rights and does not replace them. Where mandatory law in your country gives you more than this policy does, that law wins.
09Contact
Refunds and replacements: [email protected]
Escalation to the owner: [email protected]
See also the Terms of Service.