papawebaLegal
Refund Policy
When you get your money back, when you get a replacement code, and when neither applies. Written so you can check your case in under a minute.
01The short version
If the code does not work and you have not used it, you get a replacement or your money back. If the code works and you simply changed your mind after seeing it, you do not — the same rule that applies to a gift card at any till.
Because every sale happens on a marketplace, the refund is paid out by that marketplace, under its buyer protection as well as this policy. Wherever the platform's rules give you more than this page does, the platform's rules win.
02Why digital codes are treated differently
A gift card code has no serial state anyone can reset. Once it is revealed to you, it can be redeemed immediately, and there is no way to verify that you have not used it or passed it on. For that reason, and in line with the consumer-law exception for digital content supplied immediately with the buyer’s express consent, revealed codes are final sale.
Placing the order is the request for immediate delivery, and the standard withdrawal period ends when the code is issued into your order. Until that moment, you can cancel freely through the marketplace.
03Cases that are refunded in full
| Situation | What you get | Timeline |
|---|---|---|
| The code was never delivered | Full refund, or the code itself if you prefer to wait | Raised with the marketplace within 2 business days of you telling me |
| The code is faulty — already redeemed, invalid, or rejected by the platform, and unused by you | Replacement code first; a full refund if it cannot be replaced within 3 business days | Investigation starts the same day; resolution within 5 business days |
| The wrong item was delivered — wrong brand, region or denomination against your order | Correct code, or a full refund if you prefer | Within 2 business days |
| You were charged twice for one order | The duplicate charge refunded in full | Within 2 business days of confirming it |
| You cancelled before delivery | Full refund, no questions | Within 2 business days |
| The delivery window quoted to you was missed | Your choice: keep waiting, or cancel for a full refund | Refund within 2 business days of your request |
04Cases that cannot be refunded
- The code was redeemed. Once the balance is on an account, the value has been delivered. Check the region before you redeem.
- Wrong region chosen by you. The region is stated on every listing. A US code that fails on a Turkish account is not a faulty code. Ask in the order chat first if you are unsure — I would much rather answer a question than refuse a refund later.
- Change of mind after the code was revealed.
- The platform banned or restricted your account, or changed its own redemption rules after delivery. That is between you and that platform.
- The code was shared, published, or given away and used by someone else.
- You shared the code — in a screenshot, a review, a chat, or with someone who offered to redeem it for you — and it was used. The code is issued once, into your order, and visible only to you. What happens after you copy it out of there is no longer controllable.
05How to request a refund or replacement
- Use the chat on your marketplace order first. It reaches me directly, it identifies your order automatically, and it keeps the platform's record of the conversation intact — which helps you if the case escalates. Failing that, write to [email protected] or use the contact form.
- If you write by mail, include your marketplace order number and say which store you bought on.
- For a faulty code, add a screenshot of the exact error shown by the platform, and the date and time you tried to redeem it.
- Do not attempt to redeem the code again while the case is open — a second attempt can mark it as used.
Every request is acknowledged within 24 hours. Claims must be raised within 30 days of delivery; after that the distributor will no longer investigate the code for me, and without them neither can I.
06How refunds are paid
The refund is paid by the marketplace, not by me. You paid the platform, the platform holds the money, and the platform returns it to the payment method you used — it cannot be sent to a different card or a different person. Once the refund is issued, it appears within 5–10 business days depending on your bank; any delay after that point is on the bank's side.
There is no restocking or processing fee on any refund.
07Chargebacks
If something is wrong, tell me first, or open a dispute with the marketplace. Almost every case is resolved within two business days, which is faster than any bank dispute. Chargebacks filed on delivered and redeemed codes are contested with the delivery evidence on the order — the issue timestamp and the cryptographic fingerprint that ties that specific code to that specific order.
08Your statutory rights
This policy sits alongside your statutory consumer rights and the buyer protection of the marketplace you bought on, and replaces neither. Where mandatory law in your country, or the platform's own rules, give you more than this policy does, they win.
09Contact
Refunds and replacements: the chat on your order, or
[email protected]
Escalation to the owner: [email protected]
See also the Terms of Service and
特定商取引法に基づく表記.